01Can BENSON support store planning as well as fixture manufacturing?+
Yes. A qualified project can include store zoning, a 2D fixture layout and 3D concept development. The exact deliverables and revision scope are defined in the proposal before detailed work begins.
02What information is needed for the first project review?+
Share the store country and city, a floor plan or approximate dimensions, product categories and sizes, fixture quantities, opening target and any reference images or brand guidelines.
03How does BENSON control changes before production?+
The team records open decisions, drawing revisions, material selections and approvals. Production should begin only from the released scope agreed for that project.
04Can buyers review materials or a prototype?+
Material samples, finish samples, lighting tests or a prototype can be included when the project risk and scope require them. The quotation states what will be supplied and how approval affects the schedule.
05What quality evidence can be provided?+
Depending on the project, the handoff may include inspection photographs, dimensional checks, lighting or mechanism tests, quantity records, labels and packing information.
06Does BENSON provide certificates?+
Relevant documents are shared only after their legal holder, issuing body, product scope, standard and validity are checked against the buyer's actual requirement. A registration, test report and product certificate are not treated as the same thing.
07Can BENSON support overseas installation?+
Installation support is scoped by project. It may include trial assembly, labels, assembly drawings, remote coordination or agreed on-site support. Local construction, permits, unloading and site responsibility must be assigned in the contract.